Thank you for visiting our website. The following are the Terms and Conditions for the use of this website and the purchase of products from Vivien O’Malley Ceramics (“The Company”). Use of this website constitutes your agreement to be bound by these Terms and Conditions.
The Company does retain the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates
We accept payment online by PayPal for VISA, and MasterCard. VAT is charged at the current rate where applicable. Goods will only be dispatched once payment has been received in full. All products remain the property of The Company until payment is received in full.
We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered.
If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) selecting an alternative gift or 3) being given a full refund.
Your order is processed by The Company the moment it is received. We employ third-party courier services to deliver your gifts and hampers. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 20 days.
For orders being shipped outside the Republic of Ireland, The Company cannot be held responsible for importation taxes/duty charges.
All address information must be accurate including the postcode where appropriate and the recipient’s telephone number. Where address disputes arise, Addresses are verified against An Post’s address correction service (http://correctaddress.anpost.ie/pages/Search.aspx). The Company cannot accept responsibility for non-delivery if the recipient’s address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address.
It is the customer’s duty to ensure that someone will be home to sign for the gift, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to The Company and a charge will be made for re-delivery to the original or an alternative address.
Returns & Refunds
Use of any materials on this website is reserved and may not be used elsewhere in any form without the express written permission of The Company.
These conditions, and all acts of The Company, its Directors and Employees, shall be governed and construed in every way in accordance with the Laws of the Republic of Ireland.